Horrific experience, appalling customer service.

Item: Fedex Express
Rating: 1
Author: Richard P

Never have I been treated with such contempt and indifference as I have experienced over the last 2 months with FedEx express. Staff that refuse to respond to emails, call centre lines that are not operational, call centre staff that promise to revert but don’t and a reception number that is either unavailable or does not exist, forcing one to waste a considerable amount of time trying to get through to the call centre. Utterly disgusting attitude made worse since it’s acquisition of TNT.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

27 Aug 2020, 14:38

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie

Fedex Express's reply27 Aug 2020, 14:38

Official

Richard P's updateReviewer Update

27 Aug 2020, 15:22

Hi Melanie.
Based on the attitude of FedEx to date, I won’t hold my breath but would be delighted should I hear from senior management.

Richard P's update27 Aug 2020, 15:22

Reviewer Update

Hi Melanie.
Based on the attitude of FedEx to date, I won’t hold my breath but would be delighted should I hear from senior management.