Horribly Service - do not use TNT internationally

If I had the choice I wouldn't even give them one star. I usually use DHL to get my products into South Africa, but my new supplier chose TNT. The result is - I am still waiting for my goods. The hotline is available, but once they put you through nobody picks up the phone, literally NOBODY. Then they put you through to somebody else who isn't involved and obviously cannot help. They do not answer to emails - you have to write them several times and beg them to please answer and then you just get the reply "message received" but no answer to your questions. Above, they are extremely unfriendly and not very willing to assist. They have used a wrong email address (although it was clearly stated on the documents and complained to my supplier that I did not answer (no comment). They then caused a heavy delay in customs clearing process which obviously results in a fine payment at customs. I still do not know what happened to my delivery ... ending up in that mess. Even the South African Post office in Claremont/Cape Town handled my delivery more professional that expensive TNT. I can only recommend to rather pay a higher fee for other Courier companies than using TNT. I will never use them again.