RA
Rinthea A
1 reviews | Active since Jun 2020
08 Jun 2020, 08:37
Horrible service from Fedex
I brought wine from wine estate,it was picked up by Fedex in Tuesday, they guarantee delivery within a day....there days later no show. Now I'm told it's Friday and they cant deliver as per lockdown rules. What a lot of ****: they had 3 days to make delivery...
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Replies (2)0
Replies (2)
Fedex Express's replyOfficial
08 Jun 2020, 08:42Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply08 Jun 2020, 08:42
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's replyOfficial
08 Jun 2020, 09:55Thank you for your review, the shipment was collected on the 2nd and was moving as a road freight shipment. The commitment date was today the 8th of June. Due to the restrictions of not being permitted to deliver Alcohol between Friday and Sunday delivery on Friday was not possible. We are returning the shipment to the wine estate as requested as a direct delivery was arranged.
Fedex Express's reply08 Jun 2020, 09:55
Official
Thank you for your review, the shipment was collected on the 2nd and was moving as a road freight shipment. The commitment date was today the 8th of June. Due to the restrictions of not being permitted to deliver Alcohol between Friday and Sunday delivery on Friday was not possible. We are returning the shipment to the wine estate as requested as a direct delivery was arranged.