Horrible service from Fedex

dear Fedex During the month of October I sent a parcel of my personal clothing and jackets home from Barcelona to South Africa as i was travelling to a warmer country in Asia and did not want to lug around these unnecessary items. They are all old and originally from South Africa except for two new pieces of personal clothing. The cost of this was 195 euros, thinking i was using the safest method i committed to your company and what you apparently stand for. While in Indonesia i had no laptop and at times no connection to the internet but had heard that my parcel had not yet been delivered so I began the currently ongoing search for answers. I have been speaking to one of your employees who has yet to answer her provided contact number in the last two months, i have filled every form she sent and rep**** as best i could to any information she asked. there has been endless days with no response from your customer service and an incredibly unhelpful way of responding. I have spoken to many people and heard similar stories. I am now being threatened chargers from 5 ********** rand or destruction of my parcel for mistakes on your behalf. I cannot seem to make any logical explanation from this. Please if you know what i need to do, tell me. If i can come fetch the parcel i will. Just please tell me how. I am absolutely disgusted in how your customer service handles situations like this which are more apparent that you would like the public to believe.