HORRIBLE SERVICE

Talk about poor service that is exactly what FEDEX offers. This is my second time experiencing horrible service from Fedex. My package was schedule to arrive the 29th December, they sent an invoice which I had paid the 28th December. The 29th they failed to deliver i gave them a call to follow up the consultant told me they had not loaded the invoice on the system but they will still deliver same day 29th. The 30th I waited and still nothing. Then the 31st first thing in the morning I called to follow up , one of the consultant told me the driver could not find the address and he did not call because he was not given the instruction to call. I mean what nonsense is that, this is far from rendering a professional service. How do you not call to ask for directions if you were due to deliver a package? They also told me that they will deliver same day the 31st. Later around 4pm I called again to ask how far is the driver the lady with stinking attitude told me that the delivery will be done on Monday the 4th Jan which in this case its today. Today I called just to ensure the package will be delivered they assured me that it will be definitely delivered and they had confirmed my number and made notes for the driver to call when he get lost. I waited the entire day again for the package I am still waiting till now 16h41. I called again another consultant told me the driver is on his way he will be here in 10min, within 10 min time someone called me with their personal who sounded like a driver to say that he has left the area and could not reach me he is now on his way to the airport. I mean what kind of service is this. This comes with disrespect and undermining people. I WANT MY Package today not tomorrow TODAY.

I am disgusted.