TM
Tumelo M

1 reviews | Active since Apr 2014

06 Jun 2016, 09:09

Horrible service!!!!!

<p>On a monthly basis I buy LPs from London and they are shipped to SA using Fedex. Like clock work it takes about 3 days for me to recieve my package and this i do expect because the amount of money i pay for this shipping exceeds the value of the goods that I am shipping. This time I am still waiting for a package that was due for delivery on 03/06/16.The following day without any communication to me; that delivery date was changed to 06/06/16 and according to the tracking on the shipment; my parcel is still at the international shipment release and not even on its way to me...days later even.</p> <p> </p> <p>It seems the amounts of money of being charged by Fedex does not match at all the service they are supposed to provide and the respect they have for their clients. I have been shipping through Fedex for almost 5 years now, my money may not be alot to them but either way, good service should be rendered whether you are a huge company or an individual who is paying so much out of their pocket to just have their goods with them safely and promptly. I am terribly dissapointed and if there was an alternate shipping method from the store i purchase from, i would really consider it.</p>

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Replies (1)
Fedex Express
Fedex Express's reply06 Jun 2016, 09:16
Official

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge