HORRIBLE FEDEX COURIER

Item: Fedex Express
Rating: 1
Author: lordwick B

I have ordered a parcel from Czech Republic on the 17 March 2022 supposed to be delivered on the 25 march 2022 to my address in South Africa. I paid for the service to get the parcel early. Seroche kortje from Fedex contacted me regarding the copy of ID and proof of purchase to do pre clearance. On the 21 March 2022 I have made a payment required by customs and sent the proof of payment to Sipho Malindi. The parcel has been stuck in Dartford GB for more than 10 days. I had the chat with their online service agent ( Cheryl R and Sherezan K.S ) no one seems to know.

Post office service was far better. I have ordered something from France on the 10 March 2022 , it was delivered on the 30 March 2022. Excellent !!!!

I thought their( FEDEX) service was excellent . WRONG!!! HORRIBLE!!!!

MY ADVICE TO THE SOUTH AFRICANS STAY AWAY FROM FEDEX COURIERS THEIR SERVICE IS PATHETIC.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

01 Apr 2022, 08:45

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Valdemiro Macome

Best regards,

Fedex Express's reply01 Apr 2022, 08:45

Official

Best regards,

lordwick B's updateReviewer Update

09 Apr 2022, 16:42

Thanks to Valdemiro Macome for his efforts . Finally got my parcel. Thanks again 🙏🙏🙏🙏

lordwick B's update09 Apr 2022, 16:42

Reviewer Update

Thanks to Valdemiro Macome for his efforts . Finally got my parcel. Thanks again 🙏🙏🙏🙏