JP
Jay P
1 reviews | Active since Jun 2015
28 Feb 2022, 13:45
Horrible customer service
I have tried calling and emailing everyone at FedEx SA but not one reply in sight. I just want to pay for the customs invoice and its frustrating that requesting an invoice can be so difficult.
Helpful (0)
Replies (3)0
Replies (3)
Fedex Express's replyOfficial
28 Feb 2022, 17:07Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply28 Feb 2022, 17:07
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Valdemiro Macome
Valdemiro Macome
JP
Jay P's updateReviewer Update
02 Mar 2022, 23:28Hi there,
My package has arrived in JHB but the following message is displayed after inputting the tracking number:
Clearance delay - Import
My package has arrived in JHB but the following message is displayed after inputting the tracking number:
Clearance delay - Import
Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
Please contact me as I can not get through to FedEx. Thank you.
Please contact me as I can not get through to FedEx. Thank you.
JP
Jay P's update02 Mar 2022, 23:28
Reviewer Update
Hi there,
My package has arrived in JHB but the following message is displayed after inputting the tracking number:
Clearance delay - Import
My package has arrived in JHB but the following message is displayed after inputting the tracking number:
Clearance delay - Import
Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.)
Please contact me as I can not get through to FedEx. Thank you.
Please contact me as I can not get through to FedEx. Thank you.
JP
Jay P's updateReviewer Update
04 Mar 2022, 17:45Thank you for the help, everything was sorted out and delivered on time. I hope my next shipment can be as smooth.
JP
Jay P's update04 Mar 2022, 17:45
Reviewer Update
Thank you for the help, everything was sorted out and delivered on time. I hope my next shipment can be as smooth.