Horrible customer service

I had a shipment form overseas and no one called me to advise this. I called wanting to find out the whereabouts of my package. only to find out that my details were incorrect, we amended the details and still there was no further communication regarding the packaging. I called again and got through to Dimakatso Nthute who sent me the invoice. I made arrangement to pay at a specific day as this has dragged on for weeks. the company decided to send back my shipment with no communication and yet money was paid. I even sent emails to Daleen Smith with no response. Communication would have helped a great deal.