AB
Annelize B

1 reviews | Active since Aug 2016

25 Nov 2020, 23:00

Horrible communication and no service

No words for my frustration. My parcel is in customs for a month now, even though ive already send the commercial invoice. Im calling every day to find out and all im getting everyday is "i will find out", and still no feedback. Why pay so much for express shipping if you dont get any service or even your parcel. This has been the worst experience from, will not recommend at all.

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Replies (1)
Fedex Express
Fedex Express's reply25 Nov 2020, 23:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie