********** Service - Clearance delay although everything in order.

Absolutely ********** service from this company and their customer support line. Shipment arrived on the 5th of December where it has been there for just over a week now with the status as a clearance delay. Contacted Fedex on the 7th of December and was advised that clearance takes 2 to 4 working days. 10th of December, status still shows as clearance delay. Contacted once again and was advised that everything is in order and they are will escalate the matter and the shipment should be released by Monday(13th) morning. Monday(13th) morning and no clearance to date. Contacted support once again who advised they will escalate although it had already been escalated on Friday. Extremely frustrating continuously making follow ups with your call centre agents who are clueless as to what the issue is and why the delay and also never provide any sort of feedback as they state they will.