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Pearl M
1 reviews | Active since May 2021
20 Dec 2021, 08:49
Hijackings at FedEx are definitely an inside job
Our parcel tracking information said our parcel would arrive on 15 December 2021. On the day we call them and they tell us the truck with our goods was hijacked. The lady sounded like it was normal and nothing can be done. When we asked why we were not called to be informed of this, she said “some people were called”.
Because they know hijackings happen, why don’t they take precautionary measures like more security?
I will never use this courier company ever again!!!
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Replies (4)0
Replies (4)
Fedex Express's replyOfficial
20 Dec 2021, 08:59Thank you for taking the time to write about the experience that you have had with FedEx .
FedEx Express takes matters related to the security of our team members and customer shipments very seriously and although the incident herein was beyond our control, we are continuously providing all relevant information to local authorities for their investigation purpose, and can confirm also that all security measures were in place at the time of the incident.
Regards
Brenda
FedEx Express takes matters related to the security of our team members and customer shipments very seriously and although the incident herein was beyond our control, we are continuously providing all relevant information to local authorities for their investigation purpose, and can confirm also that all security measures were in place at the time of the incident.
Regards
Brenda
Fedex Express's reply20 Dec 2021, 08:59
Official
Thank you for taking the time to write about the experience that you have had with FedEx .
FedEx Express takes matters related to the security of our team members and customer shipments very seriously and although the incident herein was beyond our control, we are continuously providing all relevant information to local authorities for their investigation purpose, and can confirm also that all security measures were in place at the time of the incident.
Regards
Brenda
FedEx Express takes matters related to the security of our team members and customer shipments very seriously and although the incident herein was beyond our control, we are continuously providing all relevant information to local authorities for their investigation purpose, and can confirm also that all security measures were in place at the time of the incident.
Regards
Brenda
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Pearl M's updateReviewer Update
20 Dec 2021, 14:45But my question is why were we not informed, we had to call you to find out about the hijacking.
Also are we going to be compensated?
Also are we going to be compensated?
PM
Pearl M's update20 Dec 2021, 14:45
Reviewer Update
But my question is why were we not informed, we had to call you to find out about the hijacking.
Also are we going to be compensated?
Also are we going to be compensated?
PM
Pearl M's updateReviewer Update
21 Dec 2021, 11:13So you are not liable for any payments?
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Pearl M's update21 Dec 2021, 11:13
Reviewer Update
So you are not liable for any payments?
Fedex Express's replyOfficial
21 Dec 2021, 12:49Dear Pearl, that is not what i am saying. The agreement is between FedEx and the sender and as such the claim will be dealt with the shipper based on the liability cover taken out by the shipper. The freight costs will be refunded to the sender. Please can i have a tracking number to confirm trace number and status kind rgards
Fedex Express's reply21 Dec 2021, 12:49
Official
Dear Pearl, that is not what i am saying. The agreement is between FedEx and the sender and as such the claim will be dealt with the shipper based on the liability cover taken out by the shipper. The freight costs will be refunded to the sender. Please can i have a tracking number to confirm trace number and status kind rgards