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Roger H

1 reviews | Active since Dec 2018

17 Dec 2018, 18:49

Hidden Fees. For the so called premium price they are SLOW.

I don't understand why Fedex doesn't charge a cover all fee for handling shipments through customs. This is my first time using Fedex, I was expecting to pay customs of course but Fedex charged me an extra R270 just for them to clear the parcel, over and above the duties and my original shipment payment of R1000. Why wasn't I made aware of this? My usual shipper chargers me upfront for all of this. Plus customs over charged me, what is the point of paying the extra R270 if Fedex won't at least dispute the charges. Worst is, Fedex had from Friday morning to to send me an invoice, I only got it at 3 in the afternoon on Friday, delaying my delivery over the long weekend. I queried about this but they claimed it was out of there hands. Looking at when the parcel arrived at Fedex's station according to the tracking number, I find this very hard to believe.

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Replies (4)
Fedex Express
Fedex Express's reply18 Dec 2018, 10:12
Official
 
 
Hello 

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order. 

Regards, 

Tamryn Collinge 
RH
Roger H's update19 Dec 2018, 06:30
Reviewer Update
Hi Tamryn, Thank you for your attention to this matter, unfortunately I still haven't received my shipment even though I have an email confirming that it would be delivered yesterday. Despite paying the high fee for priority my parcel isn't arriving any faster than standard delivery. According to the tracking number it has been at Fedex since Friday morning, Fedex took to long to send me the invoice, they missed their original scheduled delivery (Friday 14 Dec) and now they have missed their next scheduled delivery (Tuesday 17 Dec). I have rep**** to the CCed email sent to me regarding my Hello Peter complaint with an attachment of the email confirming that my shipment was due to be delivered yesterday. Regards, Roger.
RH
Roger H's update19 Dec 2018, 06:31
Reviewer Update
*edit Tuesday 18 Dec.
RH
Roger H's update19 Dec 2018, 18:02
Reviewer Update
Long story short, Fedex admitted to being at fault for the late delivery, they opened up a case for me. Unfortunately the supplier needs to present the case to Fedex at origin to get their refund, but they refuse. Fedex SA at least offered to refund me my handling fees. Rare case.