MC
Mitch C

1 reviews | Active since Jan 2014

21 Jan 2016, 09:05

Hidden charges on delivery from oversees

Hi, I paid R600 for a delivery of a package from the UK. I understood I would have to pay customs on this package which I calculated to be around R300 (VAT). I have had many similar things delivered via the post office and never paid the other 10% duty that sometimes applies to more expensive items.<br> <br> My issue is that upon delivery I was asked to pay an additional R625 before the parcel would be delivered of which about R300 was indeed for customs. I didn't want to pay, as I had already paid for courier in the original R600 shipping, but what choice do I have? <br> <br> This extra cost should be included int he original cost, surely? It is unacceptable that shipping is 50% more than expected, without prior warning! Is this not *********?

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Replies (1)
Fedex Express
Fedex Express's reply21 Jan 2016, 11:45
Official
Hello uberflyx,

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge