Held unable to collect payment

Item: Fedex Express
Rating: 1
Author: Mehjabeen K

Hi i Am mehjaben my parcel came from pakistan to south Africa Pietermaritzburg custom cleared my parcel now my parcel is in fedex Durban nd status showing held unable to collect payment i am trying to calling nobody is receiving the call and emailing to Justine billing he give me the number of christiel khan number but no one receiving the call please tell me where can i call that what fedex need a custom taxes?? Or any thing else i will pay that parcel is so important to for me

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Replies (3)

Fedex Express's replyOfficial

07 Jul 2021, 15:19

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie

Fedex Express's reply07 Jul 2021, 15:19

Official

Mehjabeen K's updateReviewer Update

08 Jul 2021, 14:54

Hi i just came back here again because my problem has been sorted out Melanie goolam(Mehrun Nisa) what a briiliant lady she is ... she sortedout my problem in just one day .. she replying my email so immediately she guided me so nicely .. Thanks Melanie goolam

Mehjabeen K's update08 Jul 2021, 14:54

Reviewer Update

Fedex Express's replyOfficial

08 Jul 2021, 17:14

Thank you for letting us know that your problem has been resolved.

Fedex Express's reply08 Jul 2021, 17:14

Official

Thank you for letting us know that your problem has been resolved.