Happy Customer

I wrote a review of Fedex Express on Thursday, 19 November 2020 with regards to the poor experience that we have had from one of the employees and the service we were offered.

Now I can gladly say that our problem has been resolved. On Friday morning I received an email Mehrun-Nisa Goolam, one of the Team Leaders of the Customer Care Centre. What a pleasant and very helpful person. By the end of Friday everything had been sorted out and we received our package today, Monday 23 November 2020. It was such a pleasure corresponding with someone that knows exactly what they are doing and stays in contact with you.

I would like to give a HUGE thank you to Mehrun-Nisa, you do your company proud. If more employees were like you, Fedex would definately not have any more complaints lodged against them. Also through her assistance with our matter it has changed my mind and will definately make use of Fedex again.

Kind regards

Sharon