Hang up and Hang on

<p>I have aordered some items from Takealot. These were handed over to the courier on 31 December 2016. I have not yet received it.</p> <p> </p> <p>This has been followed up with Takelot, and the couriers, Fedex, keeps reporting missed deliveries on the system. Nonoe of these deliveries were attempted or the calls to the recipient they report made.</p> <p> </p> <p>This was followed up with Takelot, whereafter Fedex sends us an sms to phone them.</p> <p> </p> <p>Phoning, we get placed on hold only to be hung up, hung up on directly, or hung up on when trying to make arrangements.</p> <p>They claim not to have the address; which they contradict by having the wrong address (both of which are the weekend delivery address, where they try to deliver in the week, while takealot instructed them to deliver to a business address). When being called to task on this, they suddenly have the office address as well,a nd attempted delivery there, but "it was closed" - which also is not true. Then they insist on an address where someone will be available 24hrs.</p> <p> </p> <p>This was again followed up with Takealot, whereafter Fedex actually called, again from the wrog address, and hung up when being given the correct address.</p> <p> </p> <p>Calling them again, I get told the sysyem is offline. They cannot assist me, they also cannot call me back, i just have to try again later. When asking to speak to a supervisor or someone that may take customer service seriously, I get hung up on.</p> <p> </p> <p>This may be some of the worst service I have ever dealt with</p> <p> </p> <p> </p>