Good customer service

I would like to commend two of your customer care reps. Valdemiro Macome and Merle Croy-Antha.

They both assisted me with getting my shipment delays sorted out very swiftly. I found out that the supplier used an incorrect contact number and Fedex could not get ahold of me. The risk was that the shipment might have been returned making be liable for adding costs. The supplier did not bother to communicate with me nor the local Fedex agents, when more info was requested.

I did not know who to contact at Fedex about my issues so I took a chance and sent a web-query form not really expecting anyone to contact me back. Merle rep**** to my web query that evening and then Valdemiro assisted when I called through to get a secure payment link the next day.

I was very pleased with the eagerness they both showed towards assisting me, but especially pleased with Valdemiro’s professionalism over the phone, and his commitment to release my delayed shipment. It might sound like a trivial reason for a compliment but I feel that in a country where we struggle to get decent customer service, we surely need to single out those champions that shine above the rest. Letting people know they are performing well, keeps them motivated to carry the business forward and to develop themselves for further greatness down the line.

Please be encouraged them to keep up the good work and thanks to Fedex once again!