Full of excuses and promises, still no resolution for a simple refund of a double payment.

I'm still fighting with Fedex to get a refund for a double payment made in early August 2023. (See original HP link below detailing the beginning of the saga).

There has absolutely no interest in providing feedback on the process and timelines or being proactive. I have had to follow up every few days so that I can listen to every excuse and obfuscation in the book. 'We cannot find the payment', 'our finance team is offs****', 'we've uploaded your refund, which will process on the 3rd of October date...'. Thats 10 business days ago already and nothing has happened.

I'm not sure who is ultimately to blame for this outrageously poor service—the customer service staff I'm dealing with or the contemptable corporate culture. Its probably the latter affecting the former, but either way - I'm now far beyond caring about why.

Had I known how many hours I'd still be spending on follow-up emails, reports to HP and various other organisations over a refund for such an insignificantly small amount (R900), I really wouldn't have bothered.

However, having wasted so much of my time, and now seemingly lying to me about having processed my refund, I'm probably going to spend a pile more money and time litigating the sods out of principle.

https://www.hellopeter.com/fedex-express/reviews/village-idiots-in-the-world-of-international-logistics-***