Frustrating communication experience
<p>I have used tnt economy express service to bring a consignment into country but my package was stopped at customs and it seems like person who is handling my matter is either to overloaded with work or simply doesnt care . As email flow is not constant and often my questions goes unattended . This consignment is in customs for almost a month now i have paid custom clearence and all that . I use tnt express so that my goods arrive speedily not that it sits at customs because clearing clerk is to busy or dont care , i am</p> <p>not happy with the service i am provided at all this is the last time i am using tnt ! My consignment number is ********** 99</p>
Dear Baris
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
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Best regards,
Dear Baris
Thank you for bringing this to our attention.
We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.
Customer Service
***
Best regards,
Hi , after the your response communication improved alot and i was kept in the knowledge of what was happening so i am happy with that . And i eventually received my consignment but one box basically was delivered open and upon inspection i saw there was contents missing . Now i dont understand how a big company like tnt finds it okay to deliver boxes thats open . I would like to send a picture to relevant department if they can get intouch with me via email .
Hi , after the your response communication improved alot and i was kept in the knowledge of what was happening so i am happy with that . And i eventually received my consignment but one box basically was delivered open and upon inspection i saw there was contents missing . Now i dont understand how a big company like tnt finds it okay to deliver boxes thats open . I would like to send a picture to relevant department if they can get intouch with me via email .