1 reviews | Active since Nov 2020
FRUSTRATED,EXHAUSTED AND DRAINED BY FEDEX!!!! PLEASE ASSIST WITH URGENCY AND PRIORITY !!!!!
I am sure my review with Fedex will be one of the most pathetic ever to be recorded, so i travelled to south Africa for tourism in March 2020 and in July due to the covid i was still here, i had some stuff in the USA which i let my fiancée send to me via fedex, now the drama unfolds: 1. I was contacted by Ruth Moyo that my shipment was under-declared and has been stopped by customs and i had to provide some documents etc; i wrote a long email explaining why i cannot provide those documents as i am a foreigner and i only came here for vacation. 2.After several back and forths,"waiting for customs" and travelling(i travelled because Ruth nor anyone was responding to my emails and calls) to their office in Germiston (meeting Johannes who was barely of any help) for over 2-3 months, finally my goods get the attention to be inspected by customs, the inspection is done. 3. After about 10-15 days after the first inspection.(by this time my tracking had updated that the goods have been released i.e International Release-Import on 25th October) am told Customs is seeking the goods are inspected again,(by this time my tracking had updated that the goods have been released i.e International Release-Import) this time on a one to one count, after that inspection (which Cannie saw to it that it was done and he put in maximum effort), a customs penalty is slapped on my cargo. 4. I agree to the penalty and all processes seem positive and my goods look like its going to be released soon, after about 5 days wait i am told the goods are released and i will be getting it on Tuesday 3rd November.(sounds good right) 5. On Tuesday morning i am all dressed up and ready to go collect my goods only to receive a call from Ruth again that my cargo has been moved to the state warehouse and they were not "aware".. how is that even possible???. 6. On that same Tuesday Cannie (who has been of immerse assistance to me), again follows up on my package and confirms with Unealia this package is indeed in the State Warehouse (SWH),now processes are in place to retrieve it from the state warehouse(which i am told takes about 3-15 days)..but lets not forget i have been in RSA for over 4 months (since July) waiting on my package; paying hotel bills, flight change dates, loosing out on business deals and all that..my airline gives me the final chance to change my flight dates today..i sure will go ahead and change it.. but i hope some FedEx staff on here will see this, escalate it to the top most management to treat this with maximum urgency and priority so i can get my cargo by thursday or friday, so i can leave this country and go continue with my businesses and endeavours back home. I am really in deep frustration and i have incurred a lot of losses due to this cargo, i hope my issue is resolved immediately, Thank You.
Regards
Brenda
Regards
Brenda
Why FedEx why!!!!
Why FedEx why!!!!
