RM
Refiloe M
1 reviews | Active since May 2013
14 Jul 2025, 09:51
Frustrated by FedEx
I had a smooth experience ordering from Shein, and I could track my order until it hit a payment block. However, I didn't receive any notification or message about an outstanding payment before delivery. Now, I'm having trouble reaching FedEx customer support, which is really frustrating.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
14 Jul 2025, 10:02Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's reply14 Jul 2025, 10:02
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's replyOfficial
15 Jul 2025, 12:19Dear Refiloe,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,
Fedex Express's reply15 Jul 2025, 12:19
Official
Dear Refiloe,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,
RM
Refiloe M's updateReviewer Update
01 Aug 2025, 15:25Thanks for contacting me as soon as you saw my complaint. It has been resolved and received my order
RM
Refiloe M's update01 Aug 2025, 15:25
Reviewer Update
Thanks for contacting me as soon as you saw my complaint. It has been resolved and received my order
Fedex Express's replyOfficial
07 Aug 2025, 08:18Thank you so much Refiloe
Best regards,
Fedex Express's reply07 Aug 2025, 08:18
Official
Thank you so much Refiloe
Best regards,