1 reviews | Active since Oct 2016
Frustrated
<p>I am using this platform as there is no way past your customer service agents. I have a shipment that was sent by express from America. Stock arrived on Monday 24 October. This is my 4th shipment from my supplier but It is stuck at clearance. My invoice clearly states that it is educatiomal and training. I have mentioned to your agents that this stock is needed for a workshop. I don,t pay customs on theses products. Your clearance agent obviously don'tread the invoice,and now I get charged custom duties, i am fed up with your customer sevice. I am a small bussiness and stand a lot to loose if I do not have my stock. We have 54 people booked for this workshop and thanks to fedex staff have a lot to loose. I need to get in touch with someone who can sort out this mess today.. Please have someone who is in a position to sort this out contact me on ********** 070</p>
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Thank you Fedex for the swift response and resolving my issue within a day, It was a pleasure dealing with Bradley, he kept me up to date all the way. I am now a happy customer.
Thank you Fedex for the swift response and resolving my issue within a day, It was a pleasure dealing with Bradley, he kept me up to date all the way. I am now a happy customer.