From zero to hero

I recently had a week-long interaction with various agents at FedEx Express, who would not respond to emails or answer their phones and when I called customer services I was told they could not transfer me either. It felt like the ball was dropped at every stage of the clearing process which not only became extremely frustrating, it's delayed my shipment. I was eventually handed over to an agent named Valdemiro Macome|, who managed to not only get my shipment delivered the very next day, but also managed to turn around my poor experience with FedEx. He was patient, listened to all my complaints, and made it all happen for me. He's an asset to the organization.