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MT
Maqhawe T

1 reviews | Active since Sept 2019

03 Sept 2024, 12:57

Fine Imposed for a Replacement Part Imported from China

Ordered a printer from China in July, it came around August to FedEx Boksburg, I paid the Due Tax and the goods were delivered to my house. Few week in the Heating Pad for the Equipment break / no longer works and I log a complaint with Aliexpress and the Supplier. We reach an agreement, they agree to send a replacement part at no cost (A part worth $10). Now a representative from FedEx Chynthia Malope in Clearance, blocks my shipment and says I need to pay a R2500 fine, can you enlighten me what the reason for the fine is for since this is a replacement part that I did not pay for? Then do not answer their phone, emails get responded to after days, and not they are telling me the fine will be R5000 as per rules and regulations. Can you review this process as I do not think it makes business sense. Its unfortunate that sometimes we cannot pick who will ship the item. Please urgently look into this.

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Replies (5)
Fedex Express
Fedex Express's reply10 Sept 2024, 09:54
Official
Good day Maqhawe  Thank you for reaching out to us with your feedback and concerns. We appreciate your time and attention as we work to address any issues you may have encountered with our service.We apologize for any inconvenience caused and assure you that your feedback is valuable to us.  Please assist with the tracking number associated with your shipment in order for us to investigate the matter thoroughly and provide you with a prompt resolution. We look forward to helping you resolve this matter as quickly as possible Thank you for choosing FedEx 
MT
Maqhawe T's update10 Sept 2024, 10:54
Reviewer Update
Good Day,

Tracking Number: ***

Emails have been exchanged between Cynthia Malope, Vhutshilo Machaka and Ester Sibanyoni from August till now, they are requesting proof, I keep on sending. I am really battling with this now.
MT
Maqhawe T's update10 Sept 2024, 11:03
Reviewer Update
Which Documentation is needed now?
Fedex Express
Fedex Express's reply10 Sept 2024, 11:05
Official
Please assist with below urgently,
  • Kindly advise how the faulty item was disposed
  • Communication between you and your supplier advising of faulty item
  • Highlight replacement items on the original invoice.
MT
Maqhawe T's update10 Sept 2024, 11:59
Reviewer Update
I have been sending that information from the 28th of August, 1st to Lungani Khoza, then never heard from him, next was Vhutshilo Machaka, next was Cynthia Malope, then next was just last week Friday 06 Sept to Esther Sibanyoni. That email has all the screenshots of my communication with the Supplier regarding the faulty part and then advising that they will send a replacement part (warranty item), free of charge. I have sent them documents of the 1st shipment. The supplier did advise that the faulty will be sent back to them.