FedUp with the worst courier company in SA. By far.

I have a parcel that came into SA on the 16th of July. I was sent an email by Nicole Haynes with a list of documents that was needed to clear customs on the 17th. I sent half of the documents the same day and the rest on the 22nd, because I had to wait for documents from the sender. I requested an update on the 30th of July as my parcel didn't move for more than a week. I got feedback from Nicole on the 2nd of August stating that the shipper under declared the value of the parcel, without my knowledge, and now I had to pay a penalty. I agreed to pay the penalty on the 4th of August as I had no other option and I needed to get my parcel. On the 5th I got feedback from Nicole that a document, CEB01, will be monitored it will confirm whether the penalty has been issued. That was the last time I heard from her, or any of the other managers cc'd into the email. I sent a follow-up email on the 11th, the 12th and the 20th, with absolutely no response. This is unacceptable. I got hold of Claudene Kisten, who has been in contact with me and have escalated this to management, specifically Tertia Botha, but still I've not received a response.

How is this acceptable?! I want to know what is the status of my parcel and pay all necessary costs to get my parcel released and delivered, so that I never have to deal with Fedex again. This has been the worst experience I've had with any company in a very long time and I would never recommend anybody ship anything via Fedex.