RB
Ryno B

1 reviews | Active since Jul 2018

03 Jul 2018, 16:39

FedUP with FedEx Express (SA), Unprofessional, *********** and unreliable

#FedUp with FedEx. Avoid making use of FedEx Express when performing international shipments to South Africa!!!. In a nutshell, we are standing on day 88 now since an important shipment has arrived in Cape Town and yet no delivery!. Business is about trust, and let this be a warning to anyone who would like to make use of FedEx Express SA, they cannot be trusted!. The word and promises of individuals at FedEx's (Devone Papagani, Coral Naidoo and more) cannot be honoured. The number of errors that have been made clearly illustrate the lack of competency to get the job done. Anyone makes mistakes, it is not the mistake that counts at the end of the day but how you handle it. For your lack of leadership, competency and management we have to pay the price and that are made very clear that it is of no concern whatsoever. This is without a doubt the worst customer experience I have ever experienced from a corporate company. A piece of consumer advise, avoid this landmine and headache and take your business somewhere else. FedUP with FedEx.

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Replies (4)
Fedex Express
Fedex Express's reply03 Jul 2018, 16:59
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

RB
Ryno B's update03 Jul 2018, 17:07
Reviewer Update
Tamryn Collinge, I have spoken to a countless amount of people at customer care at FedEx and empty promises are made again and again. Do not pass us on just to next agent, if he or she is not going to be dedicated on getting this resolved!, it has occurred numerous times.
Fedex Express
Fedex Express's reply03 Jul 2018, 17:09
Official

Hi Ryno,

I have sent you an email requesting further information. Furthermore I assure you that your query will be handled by a member of our management team and will not be handed over.

Fedex Express
Fedex Express's reply04 Jul 2018, 09:44
Official

Hi Ryno,

Thank you for the additional information, please confirm that you have received my email?

Regards,

Tammy Collinge