Fedup with Fedex

Horrible Horrible Horrible!!! Do NOT use this service, unless you would like to run some experiments on high blood pressure medication!~

My package arrived in Cape Town from America (on time as expected, obviously NOT Fedex running that part of the shipment). After arriving at CPT customs, I saw that it was delayed for 3 days. As I did not receive any communication from them, I decided to call Fedex to inquire about this problem. After a discussion the lady emailed me (because their phone lines were so bad I could not hear her clearly), stipulating a list of documents I had to send her (Do note that I have sent Fedex an email 3 weeks ago before ordering the parcel, to ask what they need to clear it at customs...still waiting on a response).

After I have sent them the requested documents I received no further response. I called them a day later...nope...nobody knows whether they have received my documents. Called 2 days later (after my husband's birthday, which this parcel was for by the way..) and low and behold, I called multiple times to the only 2 numbers available, waited the max amount of time on the line for an operator, both times I could hear somebody picking up and then just leaving the phone off the hook.

I will be waiting on my parcel update.

A very frustrated and confused regards