FedUp with FedEx

This should be their real logo, I’ve not had such a bad experience in a long time....FedEx should be ashamed of their poor quality of customer service

I guess they don’t quite understand that the customers are ultimately the reason they can make a existence

We ordered homeschooling books for our son from America, and FedEx made a mistake on the delivery invoice on the American side..so my brother in law fixed the mistake with them on that side, that was only the beginning....

We then started to try and fix the problem on this wonderful South African side that’s utterly ridiculous and useless, I am pretty sure no one works there, the imaginary staff are never in office and they only work by email and don’t have phones at the offices, or they are not paying their phone bill’s, and now they are *****ing people over maybe to pay those bills...who knows?

Just to give you an idea, we paid R600 last year for the books that weighed 2 boxes about 48 kg.....and behold this year 1box of 17kg for a grand price of R1100 ....it doesn’t take a rocked scientist to see there’s something wrong

Well with the email system, the only available means of contact to these clowns, we communicated to every possible person available and forwarded all necessary documentation to them and they refused to change anything even though the American office changed everything on their side....

...and then they pulled their last move...we will send your package back if you don’t pay, and then you have to pay more to get it back...

Well we paid them on Friday the 5th, the package was already in Bloemfontein, and guess what? Yes you guessed it....we still don’t have the package.....totally discussed with Fedex

It’s better fetching your package with a canoe....The movie ‘LOST’was false advertising, they don’t care about people or their packages FedEx