KL
Kevin L

1 reviews | Active since Aug 2018

01 Aug 2018, 15:06

FedUp with FedEx

FedEx Express has had my overseas parcel for four(4) months now, my parcel has been in S.A since April 2018 and FedEx cant release it to me and they cant give me a reason why...the employee that is dealing with my matter,Unealia Adolph has only been sending me automated emails telling me that they are working on getting my parcel delivered to me.....that has been happening for 4 MONTHS now!! I have spoken to their supervisors but these people seem even less interested in helping. I cannot understand how a business can operate so poorly, much less its individual employees who are obviously only there for the paycheck at the end of the month.

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Replies (2)
Fedex Express
Fedex Express's reply01 Aug 2018, 15:15
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Peter Van Rensburg

Best regards,

KL
Kevin L's update11 Sept 2018, 15:09
Reviewer Update
Hi Peter, I still haven't received my parcel since and as such have cancelled it with Ebay. today I received an email with a SARS attachment dated the29th of August from Koketso Modikoe, just to mention...not a single contact number for fedex support clearance administrators gets answered. regarding the SARS document, it looks to me as if I have to pay SARS R1500 for a mistake I haven't made, that is completely unacceptable, I don't understand how it got to this point and I would like FedEx to correct all that is wrong.