Fedup Express!

I had to be informed by a complete stranger that, the parcel I paid $102.00 for shipping alone, was at "her"place of work, freshly dropped off by the Fedex employer! My online order from New York was completed about a week ago and I kept track on Fedex's online portal, which stated delivery (to my home address indicated on the parcel, for my second order) would be done on Monday,30th September 2019. The high-end skin product, paid for at a premium, was just dropped off at the next, convenient address, too much effort to follow my special instructions stated for delivery. I had to leave my office, use my own petrol, in addition to the shipping money already paid prior shipping from New York,to drive to the other side of town, in a frenzy! Now how does an establishment that operates on such a global scale, justifies such mediocre service? How do I ever even contemplate using their services again with my next order? The container was cracked, obviously a clear indication of the total disregard for the client, who is responsible for keeping their delivery vans on the road, the address did not remotely resemble MINE, yet, whoever thought it wise to add an additional address besides mine printed on the parcel, really must have had a terrible day, or his/her attitude is a testimony of the values Fedex clearly feel strongly to demonstrate, advance and condone due to a lack of proper, professional training...I'll gladly notify and insist from the supplier in New York to use an alternative courier, which there are plenty of, whose track record speaks for itself .