fedex....The worst of the worst.

I ordered parts from a company in England in June 2020. The parts arrived around about the 23rd June. I sent my details and invoices for a customs clearance invoice to one Komola Naidu on the 25th JKune. On 6 July I recieved an email from another fedex emp[loyee apologizing for delays. Now we are at the end of November and still nothing. We have sent dozens of emails and made dozens of phone calls. Now they fedex who is at fault have sent us a R5000 penalty for late clearance. Even sars are asking them to sort it out but they have done nothing. There is one guy at fedex trying something and its not even his job but his colleagues are even giving him the run around. fedex is absolutely useless. They have caused so much delays in my work I swear I will never use them again. We have literally emailed every fedex sa employee and NONE of them are ven remotely interested ( ok bar one). Komola Naidu was asked to investigate but how can one investigate ones own negligence. Its like asking the ruling party to investigate state capture right...I am absolutely livid.