FedEx ZA

I received an SMS from your team with a link to pay the required customs amount. I followed the link and completed the payment. Shortly afterward, I received an email from you stating that you were unable to locate the payment and requested that I send proof of payment, which I did without delay.

However, I was then sent another email containing your account details, which left me confused. Why weren’t these account details provided upfront instead of directing me to a payment link?

To make matters worse, I’ve since received no response to my emails or confirmation regarding my payment or shipment. I find this lack of communication extremely frustrating and unprofessional.

Please treat this matter as urgent and get back to me as soon as possible with an update on my payment and order status.