FEDEX YOUR SERVICE IS NON EXISTANT

we ordered from America for a vintage car which entered the country within a week, my parcel has now been with Fedex for 3 weeks for clearance . Fedex staff made an error (Tristan Noble)regarding the input of information dates which is gross negligence and is costing me my sanity. Everyday for three weeks i have been sending emails and i have the same email from him for three weeks. We have a deadline to meet and nothing matters to this person i have even contacted his Clearance leader but feel that there is no interest in solving their problem which has become mine. Fedex sent me email saying that if goods are not cleared with fourteen days a penalty of R5000,00 will be imposed, how does this affect me Fedex Error which impacts on our business an how much longer must we wait for our parcel. Fedex your service sucks