Fedex Worse service

Fedex South-Africa is the worst courier service, i sent a package to the USA they collected the package from me on the 12/02/2024 and when they received it requested a few outstanding information regarding the package, i submitted all required information and even did a follow up with the lady that requested the information and she confirmed they've received the documents and will now be exported to the USA, today is the 26th and my package still hasn't left South-Africa, this is really poor service.