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Andile M

1 reviews | Active since May 2013

01 Sept 2020, 09:41

FedEx wont deliver

I chose FedEx for 2 of my parcels from the USA. 1 was on Priority for a 231USD shipped on the 6 Aug 2020 and the other on Economy for468 usd shipped on the 01 Aug 2020.

They both arrived in Johannesburg on 9 Aug 2020 and has been stuck in Customs clearance since 13 Aug despite repeated attempts from me to get it to be delivered.

When I call, either my calls get dropped or I get someone who tells me that I need to provide my ID number in order for the parcels to be cleared by customs, I have gone through this process repeatedly, the first time was when the parcels arrived in JHB. I have even paid customs fees.

I have spoken to and emailed Mmatshepiso Melato repeatedly from the 26 Aug. Some days she gives no reply (27 Aug) and other times I have to write to her more than 2 times to solicit a reply. I have resorted to e-amiling her specifically because it is a miracle to get someone on the phone.

Can someone from fedex please take some responsibility becasue customer care really does not care? Tracking numbers *** and ***

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Replies (2)
Fedex Express
Fedex Express's reply02 Sept 2020, 12:47
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
AM
Andile M's update08 Sept 2020, 15:53
Reviewer Update
Thanks Melanie, 1 week later the issue remains UNRESOLVED, so unfortunately for me nothing is in order. Everyone is awaiting feedback from everyone. I have since asked for contact details for the person whose feedback everyone awaits no to avail. This coming Sunday will mark a month since the parcel have been stuck in customs with no caring to move them for delivery. Given this level of ineptitude, I will be surprised if I receive my parcel before December 2020.