RL
Richard L
1 reviews | Active since Feb 2017
20 Apr 2023, 11:40
Fedex VAT/Duties invoices never come
2nd shipment in 4 weeks that i have to send several emails to Fedex requesting the VAT/Duties invoice and have gotten no response. the shipment has been with Fedex since Sunday. Also the tracking says "19/04/2023, 08:11 Elandsfontein Held awaiting payment of duties, taxes or charges. We've contacted the receiver about this" but this is never the case, i think it must be automated, or the person who creates it shouldnt have a job.
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Fedex Express's replyOfficial
20 Apr 2023, 11:54Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply20 Apr 2023, 11:54
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza