JH
Jakes H

1 reviews | Active since Sept 2017

02 Dec 2017, 09:37

FedEx VAT *****

In October I shipped a package from the US to Pretoria. When the package arrived, FedEx gave me a bill that looked suspicious. I asked them (specifically Vanessa Vorster) to explain to me how the VAT was calculated. FedEx gave me a "calculation" that is PLAINLY WRONG. The final calculation is: R964.60 * 14.00% = R135.044 - rounded it is R135.04. They state the VAT is R964.60 * 14.00% = R135.10. There is a WOOPING 6 cent difference. Now, for individuals with single transactions, a mere 6c here and there is not an issue. BUT for any company to “score” between 2 and 6 cents on MILLIONS of transactions a day, that is BIG money. How many laws are broken if you miscalculate VAT? I hope the government is not involved in this??? I think SARS, Carte Blanche, SAPS and Directorate for Priority Crime Investigation should have a look at this VAT calculating practice in the Import industry. On 11 November 2017 I asked FexEx to explain and till today I am still waiting for an answer.The fact that FedEx is "silent" about this speaks VOLUMES ("of *****??").

0
Replies (2)
Fedex Express
Fedex Express's reply04 Dec 2017, 13:07
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

Best regards,

JH
Jakes H's update05 Dec 2017, 18:12
Reviewer Update
EVENTUALLY I got a strait answer from FedEx. The root cause is that they HIDE the FACT that they ROUND the ATV to the nearest RAND and then calculate VAT. This is based on a strangely edited (Revision 0 with Red corrections/additions) document from SARS that can be found here: http://www.sars.gov.za/AllDocs/OpsDocs/Policies/SC-CF-55%20-%20Clearance%20Declaration%20-%20External%20Standard.pdf Thank you FedEx. Now at least I UNDERSTAND how you do ATV and VAT calculation. It still does not mean that I like it, but at least I understand it.