FedEx – Unacceptable Service & Lack of Accountability

My package was due to arrive on June 20th, and everything appeared to be running smoothly—until it came under the handling of Paul Ceril Stuurman. Since then, the experience has been nothing short of infuriating.

Communication with this individual has been appalling. His contact number was not working, and when questioned, he claimed his phone was "not operational." How is it possible that an employee at a global courier company has no access to a working phone or alternate means of contact? In an industry where time and communication are critical, this is inexcusable.

Every attempt to get basic information has required multiple follow-up emails, with long delays between responses. I've had to chase answers to simple questions about my package. Despite asking to be updated regularly, I’ve received little to no proactive communication.

The last I heard from Paul was 7 days ago, when he said customs required 3–5 working days. That timeframe has passed, and no one has followed up—not him, not anyone from FedEx. Today is July 3rd, and I am still completely in the dark.

This level of service is not just poor—it's negligent. I am a paying customer who is now left frustrated, without the package I’ve been waiting for, and without any accountability from FedEx. I expected better from a company of this size and reputation.