MN
Malindi N
1 reviews | Active since Oct 2010
30 Jan 2021, 10:12
Fedex turned me into a STALKER (thanks for not answering my emails)
I've been using Fedex for almost a year now, usually 5* service, send my customs invoice and I pay and my package gets delivered. Don't you ever get your package up for "inspection" at SARS then you become a stalker. No one responds to your emails anymore, when they do its rude one liners. A particular woman called Nicole Haynes is just next level of rude, probably the worst I have come across in a very long time.
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Replies (2)
Fedex Express's replyOfficial
30 Jan 2021, 11:16Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order. Kind regards Leigh
Fedex Express's reply30 Jan 2021, 11:16
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order. Kind regards Leigh
MN
Malindi N's updateReviewer Update
03 Feb 2021, 11:07I would like to thank the management team for their prompt and empathetic response. I hope the matter is resolved soon.
However, customer service employees cannot be allowed to tell lies about customers, it is unprofessional and leaves a bitter taste. No one "tried" and "failed" to reach me at any point and strangely enough management was able to reach me immediately.
However, customer service employees cannot be allowed to tell lies about customers, it is unprofessional and leaves a bitter taste. No one "tried" and "failed" to reach me at any point and strangely enough management was able to reach me immediately.
MN
Malindi N's update03 Feb 2021, 11:07
Reviewer Update
I would like to thank the management team for their prompt and empathetic response. I hope the matter is resolved soon.
However, customer service employees cannot be allowed to tell lies about customers, it is unprofessional and leaves a bitter taste. No one "tried" and "failed" to reach me at any point and strangely enough management was able to reach me immediately.
However, customer service employees cannot be allowed to tell lies about customers, it is unprofessional and leaves a bitter taste. No one "tried" and "failed" to reach me at any point and strangely enough management was able to reach me immediately.