FEDEX totally lacking EXPRESS!

Fedex Express as the name suggests is nothing relating to Express at all. As a Golabl Business one would think they are committed to retaining customers at this time. Over all my years of business I absolutely detest dealing with them. The import department, does not acknowledge or respond to multiple emails, phone calls and enquiries and instead place blame on customs. Palesa in the import department, does not respond to multiple emails and phone calls over 1 week, regarding an incoming, advance paid shipment.

It is unacceptable that as a paying customer we should have to put up with bad customer service, poor communication and total disregard for what they have been paid to handle!