SS
Sandile S

1 reviews | Active since Nov 2024

01 Nov 2024, 07:36

FedEx Took My Money and Gave Me Headaches

FedEx has got to be the absolute worst shipping service I've ever had the misfortune of dealing with. I paid extra for their "Priority" service, expecting quick and reliable delivery. What I got instead was a string of empty promises, missed delivery dates, and a complete lack of accountability.

For seven days, I watched my package bounce around different countries, only for it to finally arrive in my city and STILL not get delivered on time. Every time I contacted customer service, I was given a new excuse or, even better, had the phone hung up on me mid-call. They couldn't even be bothered to keep me informed with accurate tracking updates—my package was “out for delivery” for over a day with no sign of it arriving.

This company doesn’t care about their customers. They’ll take your money for “priority” and give you nothing but stress and frustration in return. If you want your package on time, or even want it at all, avoid FedEx at all costs. They’re unreliable, dishonest, and apparently too lazy to fix any of the countless issues with their service.

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Replies (1)
Fedex Express
Fedex Express's reply01 Nov 2024, 08:55
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order.
 
Regards
Resolution desk