FEDEX - the Untouchables

I contacted Fedex on 23 April to collect a parcel from Somerset West and deliver to Antalya in Turkey. I paid on 23 April and the parcel only left South Africa on 25 April. Today is 09 May, the recipient of the parcel has just left Antalya to fly to his next destination which is in Uganda. After numerous e-mails, phone calls from both me and the recipient we could get nothing resolved. This is most shocking experience I have ever encountered. I have to deal with a call centre that can't transfer calls to management. I am not allowed to speak to management I have to speak to a customer service agent who has no power to do anything. I get updates late afternoon to tell me they can't get hold of anyone. Turkey is one hour ahead of South Africa so by the time they wake up Turkey staff has gone home. Management is obviously untouchable.