FedEx the TRAINWRECK

Package shipped form the United States on the 2oth arrived in Cape Town by the 26th. Then started the commenced the absolute abomination of service from the call centre. Called ahead to submit my customs number & vat number to avoid delays and signed clearance docs on the 26th. Called and emailed Lebohang to find out what is happening to my package. No one answer there phones! Eventually got through to the front desk and after having to explain the situation to the gladness 100 hundred times she finally grasped that I wanted to talk to Lebohang but could not figure out how to transfer the call. My 2 year old could have provided better service. Why do these people have jobs if they cannot perform the most basic tasks. Eventually I call manager on his cellphone and ask him to escalate the matter. Lebohang calls back and tells me the package is at delayed at customs and no one can give me any answer as to why and when the package can be expected. It's Friday 6pm now my cleint Amazon Web Services thinks I'm a joke as I told them the goods would be here Friday the 28th and there still is no sign of this being resolved going into the weekend. Guess Monday I'll have to try again.

How an international company can let this happen on their watch astounds me. This service can only be described as a TRAINWRECK.