JG
John G
1 reviews | Active since Oct 2009
07 Aug 2020, 16:24
Fedex - The post office is more reliable with better customer service
Despite having a VAT and duty account with this useless company for more than a decade, lately every single shipment can't be delivered to us because the idiots that frame the entries keep creating us a new customer on their system and then either demanding payment upfront, or as in the case of the current shipment, not contacting anyone and just telling the supplier that they can't deliver as they are unable to contact me.
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Replies (2)
Fedex Express's replyOfficial
07 Aug 2020, 16:28Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply07 Aug 2020, 16:28
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
JG
John G's updateReviewer Update
14 Aug 2020, 11:27Got my parcel, yet customs docs and their invoice seem to be difficult to obtain. Makes zero sense. They used to be fantastic to deal with, but not anymore.
JG
John G's update14 Aug 2020, 11:27
Reviewer Update
Got my parcel, yet customs docs and their invoice seem to be difficult to obtain. Makes zero sense. They used to be fantastic to deal with, but not anymore.