Fedex - terrible service

I ordered a package through Fruugo. My package has been stuck at customs with no communication from Fedex. I called Sandeep Lutchman the manager over 40 times. No one answers the landlines. Told they need my ID number and extra payment and I still have not heard from them. I can’t upload my ID doc - every attempt I make - I get addressed by a robot spitting out the same info. This is terrible terrible service for a company I thought would be efficient and trustworthy! No one is willing to help me. I’m in the dark. Spent a big amount of money and no one cares! Will never use fedex again! And will Spread this info so people can we informed!