Fedex surpasses Eskom as the most useless company
I had a parcel ordered from the US shipped via Fedex. The parcel has been in the country since the beginning of December 2024 and I still have not received it 12 Feb 2025. The people I have been communicating with via email simply don't respond . When I called them yesterday I was told my parcel has been moved to the state warehouse whatever that is and I would have to pay penalties to get it released, I was also promised a call and feedback but once again no communication.
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Replies (4)
Fedex Express's replyOfficial
13 Feb 2025, 10:22Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply13 Feb 2025, 10:22
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's replyOfficial
13 Feb 2025, 10:55Dear Kobie,
Thank you for reaching out.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply13 Feb 2025, 10:55
Official
Dear Kobie,
Thank you for reaching out.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out.
We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
's updateReviewer Update
18 Feb 2025, 19:35Obviously my concerns are not receiving your immediate attention. I has been another 5 days . why should I contact you directly? I have been trying since December and have had no luck. Surely some kind of customer service entails YOU contacting the CUSTOMER
's update18 Feb 2025, 19:35
Reviewer Update
Obviously my concerns are not receiving your immediate attention. I has been another 5 days . why should I contact you directly? I have been trying since December and have had no luck. Surely some kind of customer service entails YOU contacting the CUSTOMER
Fedex Express's replyOfficial
26 Feb 2025, 13:18Dear Kokie,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again
Fedex Express's reply26 Feb 2025, 13:18
Official
Dear Kokie,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again