Fedex Sucks

I just have to say that Fedex customer service is actually so poor. Two of my parcels have stopped tracking and after logging tickets I have only had correspondence for one of it more consistently than the other - this was all back in May of this year (5 months of back and forth and waiting). The intended recipient has now been threatened with Collections for customs fees for a package they have not received and all the team can provide me with is an international number to call - I CAN'T AFFORD TO CALL INTERNATIONAL NUMBERS FROM SOUTH AFRICA!!!!!

If the package has been held under suspicions of *****, why do you not have a ***** team contactable by email for external email addresses?

I am in desperate need of help but your processes stop working at a certain point. You clearly don't give a damn about the people who use your services.

If you see this Fedex - PLEASE HELP ME WITH EITHER WAIVING THOSE FEES OR REFUNDING ME THE VALUE OF THE PACKAGE