DH
Dvhjjn H
1 reviews | Active since Feb 2019
05 Feb 2019, 16:01
Fedex STOPS team is USELESS! Use UPS instead!
I have paid for Fedex Express shipping and it has been 3 weeks sitting at customs because the Fedex STOPS team have sent incorrect documents to customs. They do not answer my calls or emails. This is my tracking number ********** 84379 - if ANYONE at Fedex Express can please find out where my package is. Koketso Modikoe, who is part of the STOP team sent my documents with someone else's Tracking number to customs! The supervisor, Tanya blames customs and the manager, Sanjeen does not care about customer service. If there is ANYONE at Fedex Express that can locate this parcel and deliver it ASAP, that would be great!
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Replies (2)
Fedex Express's replyOfficial
05 Feb 2019, 16:03 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply05 Feb 2019, 16:03
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
DH
Dvhjjn H's updateReviewer Update
06 Feb 2019, 10:47Thank you for resolving this query so quickly. The top management in Fedex are really hands on and have provided world class customer service. The STOPS team can definitely learn some customer care s****s from upper management. And YES I do recommend using Fedex Express after such a speedy resolution from management. Thanks guys
DH
Dvhjjn H's update06 Feb 2019, 10:47
Reviewer Update
Thank you for resolving this query so quickly. The top management in Fedex are really hands on and have provided world class customer service. The STOPS team can definitely learn some customer care s****s from upper management. And YES I do recommend using Fedex Express after such a speedy resolution from management. Thanks guys