FedEx stole my money!!!

<p>I had a parcel coming from the US. FedEx sent me an email advising that I had to pay duties and provided me with an account number and asked that I email proof of payment. I made payment that same day (R580), and emailed the proof of payment back to the same email address that gave me the banking details. I was then advised by FedEx that they had not received the payment. I got my bank to re-send the proof of payment. 3 days later I got an email stating that my parcel would be sent back to the US if I did not pay. I was thus forced to make ANOTHER payment (as I could not afford for my parcel to be sent all the way back to the US). FedEx then released my parcel the following day. I contacted them again (via multiple email addresses) to show them the double payment and request a refund for the second payment. I have heard nothing back from them. This is absolutely shocking!! FedEx are ******* - they ***** your money and then threaten to send your parcel back if you don't pay them again!!!</p>